Hello!

you can try and check if the error log files contains clues about the errors.  The file is syw.errors.log and is located in your log folder as setup in your Joomla's global configuration.

You can also download the sample file available to you to check how an import file looks like.

You can find it at simplifyyourweb.com/downloads/trombinosc...s-import-file-sample

If you are still having trouble and the documentation (simplifyyourweb.com/documentation/trombi...s/importing-contacts) or previous steps did not help, please contact me at [email protected] with a sample of your file so I can check it out.

Thank you!

I just double-checked to make sure the extension was importing contacts with accents correctly. It does.

Now that may be because your contact table (in the database) is not properly encoded. It should be something like utf8mb4_unicode_ci.

Let me know We will get to the bottom of this.

You have to check the table itself (contact_details), the overall database configuration is not enough.