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I want to buy an extension. How do I do that?
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Buying an extension on the site is almost as easy as 1 - 2 - 3.
Please follow the steps for a safe and worry-free experience.
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Why use PayPal or Stripe?
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This is a safe way to purchase items on the Internet. By creating a PayPal account or using the Stripe service, you don’t expose bank details or card numbers with us. Our site does not keep any financial records that way, so that your payment information is not at risk.
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I do not have a PayPal account. How can I pay?
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You do not need to be a PayPal user to purchase memberships or extensions on the site.
PayPal offers credit card purchases in some countries without having a PayPal account.
If PayPal is still not an option for you, you can also use the Stripe service, which is also highly secure and offers credit cards transactions.
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Do you have a refund policy?
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All extension purchases are backed by a 30-day money back guarantee (this does not apply to the free extensions support membership).
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Do you deliver invoices?
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Invoices are available at the time of the payment transaction at the payment gateway. If you do need an invoice other than the one delivered by PayPal or Stripe or you missed that option during your transaction at their website, just contact us and we will be happy to create one for you.
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Definitely! Once a license expires, you are not entitled to get support and updates anymore. But the extension is yours to keep and use.
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How can I check if my licenses are still valid?
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It is just a matter of login into the site and going to My Purchased Licenses in the registered user menu called My Information.
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Can I get a discount for renewing my license?
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Yes, renewal discounts are available and are applied automatically before payment. But you do need to renew your license BEFORE the current one expires.
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Can I upgrade from a personal to a professional license?
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Yes, you can! A discounted price will be calculated according to the remaining days on your personal license.
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Yes, if the license you purchased is at most 9 months old.
- If your license is less than 3 months old, you will receive a full refund on the initial price.
- If your license is 3 to 6 months old, you will receive a 50% refund on the initial price.
- If your license is 6 to 9 months old, you will receive a 25% refund on the initial price.
The bundle license will add one year support and downloads to your initial purchase.
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Do you offer non-profit/student discounts?
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Definitely! Please contact us in order to get a preferred discounted price. You will need to provide some information that can be verified in order to get the discount.
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What is the download ID for? Where does it go?
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You can use the download id associated with your extension to avoid any manual download when you are notified of an update. Once the download id is setup on your site, the downloads occur in the Joomla updater, as any other free extension. Follow these steps to ease your updates!
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